Frequently Asked Questions

What is an Ebike?

Recent advances in technology have led to the development of ebikes that look very similar to, and ride exactly the same as, conventional bikes. The motor is mounted in the bottom bracket (between the pedals) and the removable battery is integrated into the sloping downtube at the front of the bike.

Can anyone ride an Ebike?

If you can ride a bike you can ride an ebike – it just takes less effort.

NB – Under UK   Electrically Assisted Pedal Cycles Regulations 2015 RIDERS MUST BE 14 YEARS or older. Visit www.gov.uk/electric-bike-rules for details

How do they work?

There’s no getting away from it, pedalling is necessary, but as soon as you start the pedal assist kicks in and greatly reduces the power the rider needs to supply. The three levels of motor assistance help you climb hills more easily but still allow you to get a workout if you want to challenge yourself. Combined with 10 gears you will be able to fine tune your effort to your ability and fitness level.

Aren't Ebikes heavy?

The motor and battery add about 5kg but this is not noticeable when riding and does not affect the bike’s handling. There is even a walk assist function if you fancy a break from pedalling or encounter a particularly tricky section.

How do I charge the battery?

The battery can be charged on or off the bike. All you need are the supplied charger and a standard UK electricity outlet. The battery can be charged to 80% in two hours, a full charge takes four hours.

How fast do they go?

Ebikes will travel as fast as a conventional cycle. The pedal assistance, however, is limited to 15mph / 25kph above which the ebike works as a conventional cycle.

How far can I go on one charge?

It depends on how hard you want to work yourself and the battery and the terrain you cycle over. In Eco mode over flat terrain you might achieve up to 90 miles on a single charge. More realistically for the Lake District, Trail mode can carry you up to 60 miles and the highest assistance setting, Boost, could achieve 42 miles.

A lap of Lake Windermere is 28 miles (avoiding the busy and narrow A591 between Bowness and Newby Bridge)

Can I charge the battery while out on a ride?

We are developing a strategic network of charging points – cafes, pubs and other outlets –  where you can stop and sample wonderful local produce while your battery receives a top-up charge to get you home. One hour will replace 40% of the charge so you should never run out. Batteries should be charged at room temperature for optimum performance and charging rate.

How do I know the battery charge level?

The easy to use handlebar display will indicate level of charge, current assist setting and much more information at the touch of a button. Battery charge is also indicated by an LED display on the battery.

Are Ebikes waterproof?

Yes, the motor and batteries are sealed against moisture. Riders should, however, avoid prolonged immersion of the bikes.